By PHK
(Note: for practical suggestions on navigating the passport application process, please see our tips page.)
Highlights from a Jam-Packed, Emotional Hearing, June 19
In a jam-packed room on June 19, heavy-hitters on the International Operations Subcommittee of the Senate Foreign Relations Committee took on State Department representative Assistant Secretary for Consular Affairs Maura Harty in an emotional, probing hearing about the continuing crisis over US passport issuance delays. This bipartisan effort chaired by Subcommittee Chair Bill Nelson (D) of Tampa, Florida was broadcast on C-Span 3. For those of us with computers but no televised access to the station, it was possible to watch online. For anyone following or caught up in this saga, the nearly two hours spent was well worth it.
All Senators were careful to praise the passport office employees for their hard work and continued diligence and to acknowledge Harty as a well respected, competent career diplomat. Given this 'mini-Katrina' at the State Department, the Bush administration should count whatever lucky stars it may still have that Harty is a career diplomat with an excellent reputation as a manager and not a political hack who can't manage her way out of a paper bag and that her staff has been performing yeomen's work under very difficult circumstances for the past six months.
"Morale is horrible at State and people are leaving in droves" - Voinovich
Senator George Voinovich (R-Ohio), however, did point out that while Colin Powell and Richard Armitage had done a good job of managing the State Department during W's first term, that he had warned Secretary Condoleezza Rice and the new Deputy Secretary John Negroponte that "someone had better pay attention to management at State because morale is horrible and people are leaving in droves."
There were also a number of overriding concerns about government competency or incompetency - not only about how the State Department could have underestimated the increased passport volume so badly and responded to it so sluggishly - but as importantly whether the US government will be capable of dealing with much expanded documentation requirements that will accompany the increased identity checks of immigrants if a new immigration bill is enacted as well as the looming ballooning of passport applications for land and sea travel to Mexico, Canada, the Caribbean and Bermuda beginning 2008. Furthermore, Senators were concerned whether State would be able to handle adequately the increased passport load come October 1, 2007 when the air travel "temporary waiver" for the Western Hemisphere Initiative ends.
(Note: It is clear that Congress is going to mandate postponement of the land/sea requirement until July 2009 despite DHS Czar Michael Chertoff's continuing insistence that it go into effect January 2008.)
Some highlights from the June 19 hearing:
- There are currently 500,000 passport applications that have been in the system for more than 3 months. The State Department is able to issue about 1.5 million passports per month and now has 3 million applications pending completion.
- The initial staffing and facilities predictions for the Western Hemisphere Initiative were based on a 2005 study State outsourced to the 'trusted and well known' Bearing Point, Inc. The study was based on figures drawn from governmental and non-governmental sources. (WV Note: Bearing Point is well known all right. It is one of those infamous centipede contractors with numerous USAID contracts in Iraq as well as a $2 million one to administer the process of administering US policy in Iraq for the State Department).
- Based on BP's study, the State Department's Bureau of Consular Affairs grossly underestimated how quickly Americans would react to the new passport requirements and failed to take into consideration Americans using passports for domestic identity purposes as opposed to foreign travel. (WV Note: was that latter question asked in the study? Did State think it would be a consideration when working with BP in designing the study? And did State consider factoring in the possibility that some people are renewing their passports a little early to avoid the "stranded at the gate" syndrome reported in the papers so did not indicate specific travel plans on their application although they do plan to travel abroad in the future?) Harty also blamed State's media "campaign" announcing the new requirements as another factor for the increased volume. (WV Note: doesn't seem as if much of the major media picked up on the story even semi-big time until late May when the situation went from bad to worse although some local and regional media outlets had reported on the story earlier.)
Recent Comments